As fitness business owners, we hire staff expecting that they will be total professionals and that everyone works flawlessly together as a team. But things don't always go the way we want them to, do they? Sometimes we hire people thinking they are the best fit for our gyms, but end up with a dud instead.
So what do you do when your gym staff keep dropping the ball and slacking on the job? Here are some tips to help get your gym staff working harder than ever.
Show trust in them and their capabilities
Raise your hand if your are micromanager? If nothing gets done around the gym without your say-so, then you probable are. If you are, then your staff won't be able to take the initiative to get things done themselves. By showing your employees that you trust them to take the lead on things, they will work harder and think of new ways to bring better service to clients.
Lead by example!
Remember: you're the boss--that means that part of your job is being a good role model for your employees. If your staff sees you slacking off, they will do the same. If you’re not committed, they will be able to see that. If they think that you’re not serious about the business, they will definitely undermine their own responsibilities. Always be the example that they live up to!
If you don’t listen to your staff, expect them to do the same to you. They'll be less likely to want to do anything you say when they feel like their voices aren’t being heard. Ultimately, nothing gets done around your gym. Start creating a culture of inclusiveness in your gym. Make it a habit to listen to what your employees are saying and take the time to address their concerns to let the know that you're there for them. Now step back and watch this do wonders for their morale.
Give them credit
Give your staff as much positive feedback as often as you can. This helps them self-improve and feel empowered. An empowered employee is not only one that was trained to do their job well, but one that feels supported. Without clear goals and support, they won’t do more than they have to.
Reward good behaviour
We've all been there, and we all know for a facet that working long days at a fitness facility can get tiring. If your employees are working hard for nothing other than a pay check at the end of the week, they will be less likely to give the business more than what is required of them. So try to come up with some great incentives to show that you appreciate them. Incentives also encourage them to do more. For example, offer free healthy snacks , a nights stay at a local hotel, or a voucher for them to buy something nice for themselves.
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ABOUT STEVE GRANT
Steve Grant is an expert in business coaching for gym owners with 20 years of fitness industry experience including 4 years as a Health and Wellness Lecturer at ACPE and 8 years as the owner of one of Sydney’s most profitable fitness studios.
Steve is first Fitness Business Mentor to deliver innovative Gym Marketing Ideas from around the world, that add an extra $100k profit to any fitness business. Gym Hub provides a buyers group to help gym owners reduce expenses, as well access to proven systems for staff recruitment and development, teaching members to become highly leveraged and work as little as 12 hours per week.